Unless otherwise requested we will ship your order by UPS Ground. Orders bound for APO or FPO addresses will be shipped via U.S. Mail.
If you would like your order shipped by some other means, please specify how you want your order shipped during the order checkout process.
Returns and Exchanges
Returned items are refunded at the original purchase price, plus applicable sales tax, less shipping in the original method of payment. A 25% restocking fee will be applied to all returned goods.
No goods will be accepted for return without a Return Goods Authorization (RGA). An RGA Number may be obtained by calling us during normal business hours (Eastern Time) at (315) 253-7396.
Your RGA Number MUST be included with the returned merchandise in order to insure that you receive proper credit.
Without a Receipt
Refunds cannot be made without a receipt, a copy of the original invoice, or other form of proof of purchase.
Unfortunately, we cannot refund original shipping & handling charges unless an error occurred on our part in shipping your order.
Broken or defective items will be exchanged at no charge, excluding shipping and handling charges.
Special Order or Custom Made Items cannot be returned unless damaged or defective.
Customers are responsible for return shipping charges.
No refunds or exchanges can be made after 30 days from the date of original purchase, as shown on the original invoice.